Refund and Cancellation Policy
How the paid plans are charged, how to cancel one, and how a payment is refunded.
1. What is charged
Starter needs no payment and no card. Pro costs ₹499 a month; Studio costs ₹799 a month. Prices are in Indian rupees and include all taxes. A plan is paid monthly, in advance, through Razorpay, and renews at the end of each period until it is cancelled. Pro and Studio are coming soon: until they open, nothing is charged.
2. Cancelling
You can cancel at any time, from your account on kryptheon.tech or by writing to company@kryptheon.tech from the email address on your account. A cancelled plan is not renewed and nothing more is charged. You keep everything the plan includes until the end of the period you have already paid for; after that your account continues on Starter. Your saved reports are kept as the Privacy Policy describes.
3. Refunds
If you are not happy with a paid plan, write to us within 7 days of any charge - the first one or a renewal - and we will refund that charge in full. After 7 days a charge is not refunded, and a period that has started is not refunded in part; cancelling stops the next charge.
Whenever it was made, a charge made by mistake - a payment taken twice, or after you cancelled - is refunded in full, as is a charge for a period in which a paid feature did not work for most of the period because of a fault on our side.
4. How a refund reaches you
An approved refund is started within 2 working days and goes back to the payment method you paid with, through Razorpay. Banks usually show it within 5 to 7 working days of being started; the exact time depends on your bank or card issuer. We will write to you when it is started.
5. How to ask
Write to company@kryptheon.tech from the email address on your account, with the date and amount of the charge and, if you have it, the Razorpay payment ID from your receipt. We reply within 2 working days.
6. Changes to this policy
If this policy changes, the new version is posted here with a new effective date. A charge is always handled under the policy that was in effect when it was made.